linkwd Privacy Policy – How We Protect Your Data

This page explains how linkwd collects, stores, uses, and protects the personal data of its users. This policy applies to all services available through our platform, including access via mobile browser.

Last updated: 2025

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1. Data We Collect

When you register and use linkwd services, we collect several categories of data required to operate the platform safely and effectively. This data is collected directly from you as well as automatically through your interactions with the platform.

Account Information

When you create an account, we collect your full name, email address, phone number, date of birth, and identity information required for the verification process. This data is used to verify your identity, confirm that you meet the minimum age requirement, and contact you regarding your account.

Device and Browser Data

Our platform automatically records technical information such as IP address, device type, operating system, browser type and version, and screen resolution. This data is used to ensure the platform functions properly across various devices — particularly the Android and iOS smartphones used by the majority of our users.

Payment Information

For transactions in Indonesian Rupiah (IDR), we collect payment method details such as bank name, account number (partially masked), and transaction history. We do not store debit/credit card data directly — all transactions are processed through an encrypted payment gateway.

Summary of Data Collected

  • Name, email, phone number, date of birth
  • Identity documents for KYC verification
  • IP address and device information
  • Session data and activity on the platform
  • Payment methods and IDR transaction history
  • Cookies data and browser preferences

2. Purpose of Data Use

The data we collect is used exclusively to operate, improve, and secure linkwd services. We do not use your personal data for purposes beyond those described in this policy without your explicit consent.

The primary purposes for which data is used include:

  • Account management: creating, verifying, and maintaining the security of your account
  • Transaction processing: handling deposits, withdrawals, and financial history in IDR
  • Customer service: responding to inquiries, issue reports, and support requests
  • Fraud prevention: detecting suspicious activity and protecting the integrity of the platform
  • Platform improvement: analyzing usage patterns to improve performance and user experience
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3. Cookies and Tracking Technologies

linkwd uses cookies and similar technologies to improve the user experience, remember login session preferences, and analyze platform usage patterns in aggregate. Cookies are small files stored on your device when you access the platform through a browser.

There are several types of cookies we use:

  • Essential cookies: required for the platform to function correctly, including keeping your login session active and saving display preferences
  • Analytics cookies: collect anonymous data about pages visited and session duration to help us improve platform navigation
  • Functional cookies: remember preferences you have set, such as language and notification settings

How to Control Cookies

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect platform functionality, such as your ability to stay logged in to your account or access certain pages.

For Chrome users on Android (the majority of mobile users), cookie settings can be accessed through the Settings > Privacy and Security > Cookies menu.

4. Data Storage and Security

linkwd stores user data on servers protected by industry-standard security measures. All data transmissions between your device and the platform's servers are encrypted using SSL/TLS protocols. This means the information you submit — including login credentials and IDR transaction details — cannot be read by unauthorized parties while in transit over the network.

Internal access to user data is restricted to personnel who require it to perform specific operational functions. All internal access is recorded in audit logs to ensure accountability. We regularly conduct security reviews and system updates to address continuously evolving security threats.

User data is retained for as long as the account remains active and for the period required to meet legal or operational obligations. Once an account is closed and all regulatory obligations have been fulfilled, data that is no longer needed will be deleted or anonymized in accordance with our internal data retention policy.

Our Security Measures

  • SSL/TLS encryption for all connections
  • Password storage with hashing
  • Restricted and logged internal data access
  • Regular security reviews
  • IDR payment processing through encrypted gateways

5. Sharing Data with Third Parties

linkwd does not sell, rent, or trade users' personal data to third parties for commercial purposes. However, there are limited circumstances in which we may need to share data with certain parties:

Payment Service Providers

The minimum transaction data required is shared with payment gateways and local banks to process IDR deposits and withdrawals. These providers are bound by strict confidentiality obligations.

Legal Obligations

If required by applicable law or a valid request from a competent authority, linkwd may disclose user data within the limits set by applicable regulations.

Trusted Technical Partners

Some platform technical functions may involve infrastructure or security service providers. All partners are bound by data protection agreements that prohibit the use of data beyond the agreed technical purposes.

6. User Rights Over Personal Data

As a user of the linkwd platform, you have a number of rights over the personal data we hold. We are committed to facilitating the exercise of these rights in a straightforward and transparent manner.

Right of Access: You have the right to request information about what personal data we hold about you, how it is used, and with whom it is shared. Access requests can be submitted by email to [email protected].

Right to Correction: If the data we hold is inaccurate or incomplete, you have the right to request a correction. For certain data such as phone numbers and email addresses, you can update that information directly through the account settings on the platform.

Right of Erasure: You may request the deletion of your personal data from our systems. Please note that we may be required to retain some data for a specific period to meet legal obligations, such as financial transaction history. Once the mandatory retention period has ended, the data will be permanently deleted.

Right to Restriction of Processing: Under certain conditions, you may ask us to restrict how we process your data while a correction or deletion request is being handled.

How to Exercise Your Rights
  1. Send your request to [email protected]
  2. Include your full name and registered email address
  3. Clearly describe the specific right you wish to exercise
  4. Our team will respond within a reasonable timeframe
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7. Policy Changes and How to Contact Us

Policy Updates

linkwd may update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or platform service improvements. Any significant changes will be announced through the platform or sent by email to the address registered to your account.

The date of the most recent update is always shown at the top of this page. By continuing to use the platform after changes are published, you are considered to have accepted the updated policy. If you do not agree to the changes, you have the option to close your account in accordance with the applicable procedure.

Contact the Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data on the linkwd platform, you can contact us via:

We aim to respond to all privacy-related requests within a reasonable timeframe based on the current volume of inquiries.

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